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Getting billed after account was closed and hardware was returned
We are trying to be billed for two months after our account was closed and equipment was returned. We switched from Business Voice Edge to Comcast Business Mobile. Agent said we wouldn't be charged any cancellation fees and to cancel our auto-pay because the billing department was notoriously slow to the sales/transfers, etc. They called threatening sending to collections right away. Ridiculous.
Comcast_ThomasC
Official Employee
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86 Messages
3 hours ago
Hello, @user_ebdebf Thank you for taking the time to reach out to us on our Business forums. My apologies for this inconvenience. I want to make sure you are billed properly and avoid collections. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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