New Contributor
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8 Messages
Frequent, prolonged outages in 94549 — and the Status Center is down?
Hello Comcast Business Support,
Can someone explain why there have been so many frequent, prolonged outages recently in the 94549 zip code?
These aren't brief drops in service. The internet is going down for hours at a time, which is incredibly disruptive to daily business operations. We pay for business-tier internet precisely to avoid this kind of downtime.
To make matters more frustrating, I can't even get updates when the connection drops. When I try to visit https://business.comcast.com/status/ to check the network status, the page completely fails to connect.
When can we expect network stability to improve in 94549, and when will the Business Status portal be fixed? We need a reliable connection and a working way to monitor outages.
Please don't give me a bot answer, or ask me to chat with customer support, they couldn't answer those infrastructure question, only generic question.
Thank you.
Comcast_Angie
Official Employee
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53 Messages
2 months ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Comcast Business".
5. As you type, a drop-down list will appear. Select "Comcast Business" from that list.
6. A "Comcast Business" graphic will replace the "To:" line.
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8. Press Enter to send it.
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user_a6af1b
New Contributor
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8 Messages
1 month ago
2 downtimes in a row: August 2, August 6 and today it's been 6 hours downtime. We lost a few customers because they couldn't do the transaction or use the internet while at the location. They went somewhere else. Comcast service really need attention.
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user_a6af1b
New Contributor
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8 Messages
4 days ago
1 more downtime today 09/04, same location, we did not have internet for a couple hours. Couldn't contact online because they online live agent said our account is ORION. Needed to call in for 15 mins to restart the modem.
Will keep this as a jornal until a real senior employee or customer successful advisor responds. Tired of bot reply.
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