Formal complaint

To Whom It May Concern at Comcast Business Customer Relations,

I am writing to file a formal complaint regarding two serious failures on the part of Comcast Business that have caused significant harm to my business.

1. LOSS OF 20-YEAR BUSINESS PHONE NUMBER
I have held my business phone number for over 20 years. When I chose to cancel my Comcast Business service due to ongoing poor customer service, at no point did any Comcast representative inform me that I needed to keep the account active in order to port my number to a new carrier. This is a fundamental disclosure that your team is obligated to provide. As a direct result of this failure, I have permanently lost a phone number that is tied to 20 years of business relationships, marketing materials, and customer records. The damage to my business is significant and ongoing.

2. $560 CANCELLATION FEE – CHARGED WITHOUT GOODWILL OR ACCOUNTABILITY
Rather than acknowledging the role Comcast's poor service played in my decision to cancel, and rather than making any effort to retain my business or resolve my concerns, your team proceeded to charge me a $560 cancellation fee. This is deeply inappropriate given the circumstances. A company that loses a long-term customer due to its own service failures should not then penalize that customer for leaving.

I am requesting the following:
• Immediate waiver of the $560 cancellation fee
• A thorough investigation into whether my phone number can be recovered or reinstated
• A written response acknowledging these failures

If this is not resolved to my satisfaction, I will be filing complaints with the FCC, the Better Business Bureau, and my state's Attorney General consumer protection office. I will also be sharing my experience publicly.

I expect a response within 5 business days.

Sincerely,
[Edited: "Personal Information"]