Formal Complaint – Employee Promised Pricing Not Honored

Dear Comcast Executive Management,

I am requesting immediate management intervention regarding a pricing commitment made by a Comcast representative.

During my enrollment/contract negotiation, your representative explicitly promised me a specific monthly price. I agreed to the service based on that commitment.

However, Comcast has failed to honor the promised pricing or correct the contract, despite my repeated attempts to resolve this issue.

I have also sent emails to the representative responsible for this matter but have not received a response.

I am requesting:

1. A review of the original sales agreement and all available communication records.

2. Enforcement of the pricing originally promised by your representative.

3. Correction of my contract to reflect the agreed price.

4. A refund or account credit for any overcharges resulting from this error.

5. Written confirmation from management that this issue has been resolved.

I expect Comcast to honor the commitments made by its representatives.

If this matter cannot be resolved promptly, I will submit a formal Notice of Dispute to Comcast’s Legal Department.

Please escalate this complaint to Executive Customer Relations.

Sincerely,