Formal Complaint about customer experience

How is a formal complaint filed or sent over regarding a customer experience?

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Comcast_MartinA

Official Employee

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56 Messages

2 months ago

user_dff98b Thank you for reaching out! The best course of action would be to contact your Comcast Business Account Manager directly, or you can reach out to the Comcast Business Customer Care Team at 800-391-3000.

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user_657bda

Visitor

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1 Message

What happens when your business manager is the one you want to complain about?

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2 days ago

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Comcast_Gabriel

Official Employee

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325 Messages

user_657bda, Hi there! Thanks for taking the time to reach out. I can certainly undersand the concern with what happens when the business manager is someone you want to complain about. You've come to the right team of experts to assist with this over social media. When the concern is about your manager, the usual next step is for us to relay the feedback and details of your experience to HR and the manager above them. To further assist, please send us a direct message with your full name, business name, full address, and phone number by clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

What happens when your business manager is the one you want to complain about?