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Formal Billing Dispute Ref #[Edited]
To Whom It May Concern,
Comcast Business Account: [Edited: Personal Information]
I am writing to formally dispute the early termination fee that has been applied to my Comcast Business account.
I have been a loyal Comcast customer since 2014, maintaining continuous service and fulfilling all my payment obligations for over a decade. Throughout this time, I have remained a consistent business customer, and the only changes made to my account have been service relocations due to business moves, not the decision to enter into a new contractual agreement.
My business service locations have been moved as follows:
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[Edited: Personal Information]
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To [Edited: Personal Information]
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And most recently in January 2026 to [Edited: Personal Information]
At no point during these relocations was I clearly informed that transferring my existing service would create a completely new contract with a new term commitment and an early termination penalty. I was under the understanding that I was continuing my existing Comcast Business service as a long-term customer.
Only now, after requesting cancellation, I am being told that this was considered a new contract and that I am required to pay an early termination fee ($1,015.00). This information was never properly disclosed to me at the time of the transfer.
I believe this was a failure to properly disclose material contract terms and an unfair billing practice toward a long-standing business customer. My loyalty since 2014 and my history as a paying customer were completely disregarded, and I am now being penalized for terms that were not transparently explained when the service was transferred.
I am formally requesting the immediate removal of the early termination fee and a complete review of my account, taking into consideration my full customer history since 2014.
If this matter is not resolved promptly, I am prepared to escalate this issue through the appropriate consumer and regulatory channels, including filing a formal complaint with the Federal Communications Commission (FCC) and other applicable agencies.
I expect a fair resolution based on my long-standing business relationship with Comcast.
Sincerely,
Comcast_JustinC
Official Employee
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48 Messages
1 day ago
Hello, @user_4e2b81 thank you for reaching out over the Comcast Business Forums. I completely understand the concern of the early termination fee after a transfer of service, if now looking to disconnect services. When doing changes to an account, especially a transfer the proper expectations should be set up for what to expect. I'd definitely like to help look into the billing concern to see if there is a way to not have to open a regulatory FCC ticket.
Checking our Comcast Business website, there is moving/transfer expectations of how the account and billing work: https://business.comcast.com/moving
Expanding the "Will the transfer of service affect my billing" tab it outlines: Yes. The cost of service varies by market. By transferring services to a new location, you will have to sign a new contract and existing promotions you have subscribed to may not be valid. We will work with you to find the package that meets your needs at the new address.
From experience, I know that when new Comcast Business promotions go in to effect an agreement is signed recapping the service and if any early termination fees would be associated with the new agreement.
- When you transferred service to the new location, did you have to sign a new service agreement?
- Contracts are located in the Comcast Business Payment Center, does the most recent agreement recap the early termination fee?
(Article to access info: https://business.comcast.com/support/article/enterprise-access-center/cbpc-document-center)
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