Equipment Ruined from Surge

Hi, so I would like to get this resolved. I have smart tv and equipment that was knocked out by a storm in our area. We figured out by Comcast that we did not have a ground wire hooked up to our cable line in from Comcast that was supposed to be hooked up by the installer of our line. The surge came and tracked through our Ethernet cables and some of equipment is now not working. How can I get this resolved?

Responses

Comcast_JohnG

Official Employee

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26 Messages

1 year ago

Thank you for reaching out to us here @user_b097d2. That is an issue we can definitely get taken care of from here for you. To get started could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_b097d2

New Member

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2 Messages

Hi, do I need to do this in a pc. I am looking for a direct message icon on my phone and am not seeing it under that site.

Like

Reply

1 year ago

0

Comcast_JohnG

Official Employee

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26 Messages

1 year ago

You can definitely use a PC to access the direct message option on this platform.

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Comcast_JohnG

Official Employee

•

26 Messages

1 year ago

Thank you for reaching out to us here @user_b097d2. That is an issue we can definitely get taken care of from here for you. To get started could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

- As you are typing a drop-down list appears. Select "Comcast Business" from that list.

- An "Comcast Business" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

0