Email address could not be found in the Billing Manager contact list. Please try again.

Good afternoon! I am attempting to add an additional staff person to be a billing manager on our account. Whenever I attempt to add anyone, I receive the message "Email address could not be found in the Billing Manager contact list. Please try again." I have no idea where to add them to the "Billing Manager contact list". Any assistance would be greatly appreciated. Thank you!

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CC_Morgan

Gold Problem solver

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49 Messages

4 years ago

Good afternoon! We would be happy to help. Please take a look at this link for me: https://comca.st/3gGkhd6. It should have the walkthrough you're looking for. Did that do the trick? If not let me know and we can explore another avenue. :)

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user_e15d93

New Contributor

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3 Messages

4 years ago

Unfortunately those were the steps I was following when I attempted to create the new user - that's when I received the message above. Thank you.

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CC_Morgan

Gold Problem solver

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49 Messages

Got it. Did you first attempt to add the user by following the steps listed here: https://comca.st/3xro1F5 and was your staff member able to accept the invite? Hopefully, you are currently signed in as the Primary Manager as well?

I no longer work for Comcast

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4 years ago

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user_e15d93

New Contributor

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3 Messages

4 years ago

Thank you for the response. I receive the same error message when attempting to follow those instructions. I can confirm that I am signed in as the Primary Manager. Thank you!

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CC_PeterC

Problem solver

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17 Messages

I appreciate you attempting the steps in the link and for letting us know that it still didn't work! This is extremely strange, but I'd like to take a closer look into this for you. Please send us a Live Chat with your first and last name as well as your service address so we can assist.

To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Comcast Business in the "To" section of the chat.

I no longer actively support the Comcast Business Forum or work for Comcast.

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4 years ago

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