New Member
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1 Message
Early termination fee
I have had Comcast business for my internet for 3 years now. Unfortunately I have had to close my business down completely. I called to end my service and was told there will be a $770 early termination fee!! I explained the situation and asked them to waive it and they refused. I asked for them to escalate it to a manager and they refused. How am I expected to pay this amount for a service I am not getting?! I am disgusted with the customer service of Comcast, absolutely disgusted that they would charge me this. Is there no recourse to this?
Comcast_Billie
Official Employee
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118 Messages
1 year ago
@user_3eef92 We are truly sorry to hear that you had to close down your business. I understand how frustrating the early termination fee would be. Please send us a DM to Comcast Business for further assistance with your full name, address and phone number.
To send a direct message:
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The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_2ae572
New Contributor
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1 Message
11 hours ago
This just happened to us as well. My husband is currently in the ICU unable to work and we had to close our business. I've contacted comcast business 3 separate time to see if they would be willing to waive the early termination fee of $800 and they have said no. I even asked to speak to a supervisor and provide documentation of our current situation and they said I could be put on a call list. Such a joke! Horrible customer service and zero compassion from Comcast! I will never recommend them to anyone ever!!
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