Early Termination Fee / Bad Service

Just spent all Morning trying to cancel service only to be told sorry you cant or pay $2000 for early termination. Its ridiculous for businesses that currently are suffering and unable to pay for service that's already not reliable. Even downgrading is not worth it. Very unpleased.

Responses

CC_Tambrey

Recognized Contributor

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25 Messages

3 years ago

Hello, @user_31bd24. We appreciate you taking the time to reach out to us here on the Xfinity Forums.

We know times have been tough for many of our customers and we would love to take a closer look into your situation and see what options are available to help you through this! :)

Please send us a Live Chat with your first and last name as well as the business address/name so we can assist.

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.

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