Skip to content
BB3737's profile

New Member

 • 

1 Message

Thursday, August 13th, 2015 7:00 AM

Double Charged -- Nightmare ensues

My business was double charged for our termination fee (which was over $2000 for cancelling after 24 months of being customers!).  It showed we had an account credit of over $2300.  That does a lot of good after cancelling service.  They tell me a check will be sent in 4-6 weeks.  Comcast can take our money at the click of a button, but it takes over a month to get the money back that was not meant for them?

 

Shame on you for charging over $2,000 to cancel a service after two years of being a customer.  To then hold money hostage for over a month because of your error is absolutely despicable.  We will now incur extra bank fees and other inconveniences due to not being able to close out our business bank account.  Not to mention we are now missing over $2300.

New Contributor

 • 

8 Messages

7 years ago

A $2000+ cancellation fee?!?   I almost feel stupid for complaining about $500 cancellation fees. 

 

That is INSANE!  Shame on Comcast . . . . maybe you can find a more public forum to post your story instead of just internally with Comcast - since they don't seem to be paying any attention to you here!

 

Good luck! 

New Contributor

 • 

2 Messages

4 months ago

I've been double charged for a few months, switched from residential to business and the residential line was never cancelled!  I did not even know I was being charged on both sides and now no one wants to take accountability for it!  Comcast Business sucks!   I should have just stayed with residential service I've never had a nightmare like this.

Official Employee

 • 

4 Messages

@user_9ba98c I am sorry for the frustration you have experienced when switching from residential to business services. Our goal is to make this type of change easy and seamless as possible. I would be happy to review your accounts and see where I can help. When you have a moment please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page. 

Official Employee

 • 

4 Messages

@user_9ba98c Our Xfinity Mobile and Core services (internet, cable, landline and home security) for both business and residential are all different accounts with different account numbers. A person can have both business and residential services under their name. The team here on the Xfinity Forums can not speak to your mobile accounts or the billing account for your business service, but we can and would be happy to review your residential account to make sure things are in order. To get started, please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page.