Disconnected me 10 days in advance of a MOVE

As a busines customer, I expect a certain level of competency with my vendors and the last 3 days have shown that Comcast is very good at reading scripts off a page but terrible at actually helping to solve a Business level problem. To add insult to injury, you not only did not solve my problem but you DISCONNECTED a business service 10 days PRIOR TO the actual move date with no explanation. I would really really like an explanation. In fact, I am not going to stop talking, calling or discussing this until someone explains how you turn a whole business off 10 days in advance.