Disastrous Porting Experience

Need some help from somebody at Comcast that can actually move a problem toward resolution.

We are now several days into what should have been a straightforward phone number port and the process has completely gone off the rails.

To make this even more frustrating, we are not disconnecting Comcast services. Comcast still provides the primary fiber circuits and backup coax circuits at these locations. We are simply attempting to port a block of phone numbers to another carrier.

I’ve worked with telecom carriers and number ports for years. Delays happen. Paperwork issues happen. Rejected ports happen. What’s baffling here is the complete inability to get anybody to actually take ownership of the issue and drive it to resolution d six days after the failed Port.

Sales has been completely ineffective. Brian [Edited: "Personal Information"], Ryan [Edited: "Personal Information"], and Paul [Edited: "Personal Information"] all seem impotent to do anything beyond sending another email to the mysterious “Porting Group.”

And that’s honestly the biggest issue. Nobody seems willing or able to simply pick up the phone, talk to the right people internally, and force the issue forward. Everybody hides behind email chains while the problem continues to sit unresolved.

I need somebody from Comcast Business leadership monitoring these forums can help get this in front of somebody empowered to actually resolve it instead of continuing the endless internal shuffle.