Customer Support Issues

My business location is a rural residential location that require cable installation from the curb to the building. My cable was improperly installed in May of this earlier this year. The third party contractor Xfinity/Comcast engaged arrived on site with as spade and resulting attempted to bury the cable resulted in a number of locations along the run that where exposed.  When I contacted Comcast business support about the situation the technician indicated that the cable would be replaced and buried appropriately.  Most recently the county mover snagged the cable and pulled 20 feet out of the 1 inch burial performed on the drainage ditch where the cable was run. Fortunately the operator stopped before breaking the line and inform us of the issue.

I have contracted Comcast support on 2 additional occasions in an attempt to determine the status of the correction will be completed.  Unfortunately, there appears to be a disconnect between Comcast support and their ability to schedule/track cabling installation performance. It has been over 5 months and this issue remains unresolved and I have no visibility into the any scheduling issues or timeline.

Isn't there some support mechanism Comcast/Xfinity could put in place to allow customers insight into local support for outside plant scheduling issues that affect individual subscribers?  Or do i have to wait until the cabling is shredded and i have no service?