customer service line's automated attendant is useless

I called customer service yesterday (800-391-3000). It asks for my account number and then asks a few of questions (that it makes difficult to answer - only recognizes certain words or phrases). Once a human finally comes on the line, he or she asks for all the same information! Including the account number. What a waste of time! Either make the phone system work in the customer's favor (pass all the provided info onto the customer service rep) or pass the customer directly to a human (I know - crazy concept). Comcast business customers are paying a premium for services and direct access to a human should be part of the deal.