Credit stuck on closed account

I have had a $300+ credit on my account for months. Phone calls bring assurances that it will be returned back to the card that was charged, but that's never happened and I keep receiving monthly "bills" for $0 still showing the credit.

I liked Comcast service just fine while I did business in a location they serviced. The only reason I closed my account was that I relocated outside their service area. Even so, it's frustrating that this billing issue has dragged on for half a year.

Responses

CC_John

Retired Employee

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1.9K Messages

9 years ago

Hi Boris. Please send me a private message with the business name and the account number and I will engage the appropriate Business Team to assist with resolution.

Thank You

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BorisNikolaevich

Visitor

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3 Messages

9 years ago

Private message sent.

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apoulos

New Member

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1 Message

9 years ago

I'm having the same problem. Numerous phone calls and and two meetings face to face with a business representative and I still don't have my check from 2014.

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BorisNikolaevich

Visitor

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3 Messages

9 years ago

I'm sure you'll be shocked to know that the private message I sent received NO REPLY and I was not contacted by anyone from Comcast to resolve the issue.

Hooray, they still have my money. Money I would use for groceries. Groceries I would feed to my children. Children who would stop crying all night if only they weren't so hungry.

Why does Comcast hate my children?

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Schwie

New Member

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1 Message

9 years ago

I am having the same problem with no resolution for several months now.....

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CC_Jacob

Official Employee

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869 Messages

9 years ago

Hello Schwie welcome to the forum,

In many cases a credit balance will be held up due to un-returned equipment. Have you returned all Comcast equipment?

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Adelphia

New Member

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2 Messages

9 years ago

We also have a balance due from Comcast on our old account - two years after closing the office and ending service.

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