New Member
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1 Message
cr278718421
Hello, to whom it may concern, I am here after trying the retention team over the phone. My contract expired, and after reviewing competitor prices, I called trying to get a new contract locked in. I am not sure what all they reviewed (they did not specify) or if they tried to increase my speeds/gigs but the prices would actually be higher (202 w/ security edge and 177-179 without it). I do not need security edge and I wanted to try here before moving onto another company. Thank you!
Comcast_Richard
Official Employee
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64 Messages
7 hours ago
Good morning, and thank you for reaching out. I understand your concerns regarding the recent price increase after your contract expired, especially after comparing rates with other providers. I'd be happy to get your promotion concerns escalated to our Business Team for further review. Please send us a Direct Message with your full first and last name, full business address, business name, and account number, and we'll be glad to get this over to our business team. We appreciate the opportunity to help and would hate to lose you as a customer. 😊
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
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The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
- As you are typing a drop-down list appears. Select “Comcast Business" from that list
- A “Comcast_Business" graphic replaces the "To:" line
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