Convert business account to residential

I currently have a business account at my home that I no longer need and would like to transfer that to residential service. How do I go about doing that? Who would I contact?

Responses

Comcast_Richard

Official Employee

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30 Messages

1 year ago

Hi there, @user_b31628 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to look into getting your services changed from business to residential. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_b31628

New Member

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7 Messages

Neither "Xfinity Support" or your name appears in the "To:" drop down in direct message. Please advise

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1 year ago

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Comcast_Richard

Official Employee

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30 Messages

I do apologize, @user_b31628 I do apologize, we don't have a link but all you have to do is just Google Xfinity Forums and you'll see Xfinity Community Forum and on the upper right corner you would just sign in with your Xfinity ID and Password.-Richard

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1 year ago

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Comcast_Richard

Official Employee

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30 Messages

1 year ago

Hi there, @user_b31628 I'm sorry that you are having trouble sending us a DM. Can you please make sure you are logged into Xfinity Forums.

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window

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user_b31628

New Member

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7 Messages

Any chance you could provide a link to the "Xfinity Forums"?

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1 year ago

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user_b31628

New Member

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7 Messages

I think I found it, but I don't have an account...

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1 year ago

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Comcast_Richard

Official Employee

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30 Messages

Thank you, @user_b31628 Since you are an Xfinity Customer you do have an Xfinity ID, since we would be asking you for your address and name, we would want that in a DM.-Richard

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1 year ago

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user_b31628

New Member

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7 Messages

not sure where the mix up is at, but no I do not have an Xfinity login. I only have a log in for my comcast business account which does not work when trying to log into xfinity forums...

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1 year ago

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Comcast_Richard

Official Employee

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30 Messages

Thank you, @user_b31628 I do apologize, only Xfinity customers with a Xfinity ID is able to log in. Is your home zoned for business? If it is not, all you would need to do is contact Xfinity Business directly and have them disconnect your business services then you would need to reach out to our residential customer service team to get signed up for home service.-Richard

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1 year ago

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