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AwardSS

New Member

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2 Messages

Friday, December 9th, 2022 2:49 PM

Contract Renewal

I know I am not getting honest information from the sales rep who called me. My contract is renewing for internet & phone. They even tried to slip me a 3 year contract after we discussed 2 years. Where can I find a business customer service MANAGER with the intelligence and honesty to solve my problem? Why must I always switch back and forth between Comcast and Fios when my contracts come up? Anyone got a phone number to speak with the "right" person? This is so frustrating.

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Updated 

11 months ago

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CC_TimothyS

Recognized Contributor

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22 Messages

2 years ago

Good morning, @AwardSS! Thank you for reaching out, and I apologize for the experience you've had so far. Have you tried contacting the team at 1-800-741-4141?

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AwardSS

New Member

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2 Messages

@Comcast_TimothyS​ I don't even know where to contact anyone. The rep had called me. I am trying to find upper level who can actually make the necessary decisions.

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2 years ago

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user_483d3e

New Contributor

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4 Messages

Could you tell us what happened? Did you leave satisfied??

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11 months ago

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CC_TimothyS

Recognized Contributor

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22 Messages

2 years ago

The number provided is definitely a good one to use! We'll be able to go over your current plan and what is available going forward, as well. If you have any difficulty, the team will be able to get you in touch with the right people. 

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