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arashctab

New Member

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1 Message

Thursday, May 12th, 2016 10:00 AM

Commercial Trouble Call

There is a commercial trouble call charge on my bill, which is fine.  We don't mind paying, but can you please let us know next time, in advance, that we are going to be charged before you provide the service?

 

Thanks.

Question

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Updated 

9 years ago

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Accepted Solution

CC_Jacob

Official Employee

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869 Messages

9 years ago

Hello arashctab, 

 

I'm sorry to hear you were not told of the potential fee. Any time you receive a tech call, in the event that the issue is not related to Comcast equipment you could receive a $99.95. This information should have been disclosed to you before you authorized a tech to come out. 

 

Please check your private messages for more details on this case. 

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