Comcast Business Payment link not working

Have had the same issue for a while when logging into my Comcast business account. I enter all my payment information and when I click the continue button, nothing happens. There are no error messages ro anything, it just does not do anything. I have tried clearing the cache and cookies on the webpage to no avail. I do not want to call in every month to pay my bill nor do I want to set up auto-debit

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Comcast_Raul

Official Employee

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43 Messages

6 days ago

Hello, @user_6d297b. I'm sorry to hear you continue to experience issues when attempting to process a payment. Have you by any chance submitted a ticket regarding this problem? If not, please visit this link to learn how https://business.comcast.com/support/article/enterprise-access-center/support-ticket.

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user_6d297b

New Member

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3 Messages

I tried to using your information above but it will not allow me. I went through the verification stages with the code via email and everything was fine. When I try to enter my acct# , there is no invoice # on my monthly bill.

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6 days ago

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Comcast_ThomasD

Official Employee

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32 Messages

Your account number can be found in the top-right corner of your billing statement, user_6d297b. After selecting Create Payment Issue Ticket which issue type are you choosing from the dropdown menu?

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6 days ago

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user_6d297b

New Member

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3 Messages

I have my account #, there is no invoice # listed, that's the problem I am having

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6 days ago

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Comcast_ThomasD

Official Employee

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32 Messages

After selecting Create Payment Issue Ticket which issue type are you choosing from the dropdown menu, user_6d297b. The link included below provides helpful information about understanding your Comcast Business bill.

https://business.comcast.com/support/article/billing/understanding-your-comcast-business-bill

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6 days ago

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