New Member
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4 Messages
Comcast Business My Account - DISASTER
Not going to sugar coat things, but the Comcast Business My Account is becoming an absolute joke, and Comcast refuses to acknowledge it's on them, especially when multiple browsers show the failures and don't get me started on cache and cookies - the browsers were fresh downloads.
I have three different accounts. now linked under one login. But guess what - it's a broken mess. Account Management where you get errors trying to view billing (hey, guess I don't have to pay those bills). Mailing addresses being wiped off of accounts, even when the user never asked for changes, nor doesn't do it manually. Accounts that I've had for over five years showing 'In Progress', which renders accessing Business VoiceEdge or Internet Management features as saying services have never existed (guess I have to hope no bad actors get on my modems or that I don't miss messages when I'm not at the physical business). And when I can get into my Business VoiceEdge, guess what? I have two sites and it says the secondary sites doesn't exist.
Simply put, this is a massive failure that Comcast can't acknowledge exists. I just reupped my contract, but I'm this close to telling them to take a hike for better options where the customer comes first. I have a ticket being escalated to tier two, but I'm not holding my breath.
It's unacceptable with a company this prominent that online portals are a complete failure.
Comcast_Ray
Official Employee
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46 Messages
11 hours ago
Good evening, JBirmele04. We appreciate that you are a Comcast Business customer and glad to further help with your accounts. I am sorry to hear that you have been unable to manage the features and don't see information listed. We want things to be easy and at your fingertips! The Tier 2 team will be getting in touch with you since you have an open ticket. They are good help and will be looking into this and find the root cause.
When you linked the accounts, did you ensure the permission for the user is set to either the primary manager or services manager on the account? The instructions to check that are here, https://business.comcast.com/support/article/account-management/manage-comcast-business-my-account-user-permissions. Some information can only be viewed and managed with those permissions.
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