New Member
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1 Message
Chat log with agent DISAPPEARED
Before I got a chance to copy the chat log with an agent today, the agent logged out from me mid-question, and their portion of the chat (after tricking the bots into getting a live agent) disappeared!
The agent included their Agent ID in the chat, but then POOF it was all gone...
How do I get that chat back? It was nearly an hour, unresolved, and I want to have that log in order to try again with a resolution.
Thank you, Scott
Comcast_Raul
Official Employee
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45 Messages
13 days ago
Hello, @Smn3D. I appreciate you making us aware the chat with that particular agent is no longer available. We wouldn't be able to retrieve that chat but I would be more than happy to help you myself. What was that question you had for us?
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