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New Member

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7 Messages

Mon, Dec 27, 2021 1:23 PM

Chasing my tail with support - three business acccount about $1000 a month... OMG

About 10 years of Comcast/Xfinity for office including VoiceEdge, Internet (100/10), TVs and "phone" - have tried getting an account rep. They are great at signing you up and adding services. Now nearly 10 years later, bill is very high, approaching $1000 a month. ATT Business offered me Fiber 100/100 with business phone built on RingCentral. As hoping Comcast would offer retention benefits (lower my bill) and train my staff on the complicated VoiceEdge... Cannot reach anyone and level one support when calling a 800 number results in pointless conversation with people who do not get it. Comcast has fragmented service and this is reflected in both billing, account management online and lack of unified support for a business. I cannot even find my length of contract online... There is not brick and mortar office to obtain service and ask questions. Feel trapped by this monopoly. Comcast folks, you need real humans to evaluate your clients online account management and provide a customer service office for regionally close customers. I feel that I am in a third world country or a surreal locked-down future with the semblance of customer support and professionalism. its a veneer with maximum profit for a company that is too large and poorly organized. 

Official Employee

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13 Messages

11 months ago

Hello. I hope you are well today. I can appreciate the need to know about your agreements, and find a support for service, along with getting the best deals. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

New Member

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7 Messages

 I shall follow this direction but I will not hold my breath for any resolution. This happens also, someone jumps on the social media platform and it appears that Comcast is listening to chatter and dealing with issues but most of the time it gets buried and the customer takes his complaint out of the public sphere or replies that there is no resolution so it gets buried under new issues... 

New Member

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7 Messages

I have not received a reply about a contact time. 

New Member

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7 Messages

I received a call yesterday but was not able to answer. Kindly give me times for scheduled discussion as being a doctor seeing patients my ability to answer a call that has no caller id is impossible. Or contact me via a number that displays your company. I ignore unknown calls as a rule due to my work. Thanks. I look forward to talking.