Changing Billing Address to new physical location

Just the mailing address of an existing account. Service stays at the same location.

Have you reviewed the link: https://business.comcast.com/support/article/billing/update-your-billing-address-online to manage your account? @DMMSTANG

Tried the web portal method already; that was the first idea. The "Edit" button doesn't show up under the mailing address location. Tried from a couple of browsers just to ensure it wasn't a local issue.

Just tried the phone application (which apparently uses the website for both initial authentication and for the billing details, making it less an application and just some extra steps) and the same Edit Address link is missing from there.

Thanks for letting us know, @DMMSTANG. I'm sorry to hear about the trouble you've had with changing the mailing address, and I'd love to see what we can do to help! Our Digital Care Team is awesome because we'll always do whatever we can to help, going above and beyond until all issues are resolved. Please send us a direct message to continue.

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.