Can't unlink account?

I inadvertently set up 2 online management accounts, and need to consolidate to one login for all my business accounts. To do so, I need to unlink an account from login A, so I can re-link it under login B. But the "Unlink" option is not there under login A. How do I go about doing this so I have all accounts under a singular login?

thanks

Responses

Accepted Solution

DennyF

New Member

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1 Message

10 years ago

Thanks, but not quite the right direction. I have all my accounts set up under a different login, this one being the exception. So I have no other accounts to add to change which one is primary. Is it possible to just delete this account entirely so I can re-add it to the correct account?

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Accepted Solution

CC_John

Advocate

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1.9K Messages

10 years ago

Hi dwfarrell. If your trying to unlink the primary account number in the group, it is necessary to select a different account as the primary account #. Sign out of the account and then sign in to make sure the account change is in effect.

Thank You

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Accepted Solution

CC_John

Advocate

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1.9K Messages

10 years ago

Please send me a private message with the account number, the username on the account and your contact info. I will engage the Regional Support Center to assist with resolution of the issue.

Thank You

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Accepted Solution

sluke

New Member

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2 Messages

9 years ago

I'm having the same issue. I have 7 accounts that I manage and I have 6 linked but cannot link the 7th account linked. I have called customer support and I have a customer reference number but it has been over two weeks and I haven't heard back. Is it possible to get a tech from Comcast to delete an online account so I can link it to my group?

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cmgui

New Member

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1 Message

10 years ago

Hi Comcast_John

I'm also having the same issue. We have 2 offices each with its own Comcast account. We want to combine the 2 accounts to one https://businessclass.comcast.net/wpportal

It is not possible to unlink because the Unlink link is missing. And I cannot add the other account as Primary - because the other account already has its own https://businessclass.comcast.net/wpportal account.

I am going to PM you. Thank you

cmgui

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sluke

New Member

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2 Messages

9 years ago

Disregard my last statement. Comcast Tech Support fixed this for me.

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