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New Member

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1 Message

Wednesday, October 8th, 2025

Cant Get help to get are bills stratined out.

we have had billing issues with accounts since DEC 15 2024. we moved our office to are home and had our business phone moved. This was a mistake and we should have just went with a different provider with all of the problems we have had. Our internet service was suppose to turned off on Dec 15 2024. Our phone was suppose to be turned back on at our home location on Dec 16th. We got an email Comcast had issues and had to postpone. This happen multiple times and we never had service with our business phone until Feb 26 2025 and it was not working correctly as we cant manage it. we have emails were we were told that the services would turned off and backdated to Dec 15. this did not happen we were billed for 3 months of business internet at a office we did not have anymore and modem was returned. We have called and called to get problems fix and our bills fixed. our bill is not the amount we were told it would be. we were told multiple times by sales that it was the total price and that was not the case as there are fees and taxes added. So ether sales has not clue what bills will be or they mislead us. We have opened multiple  escalations to get this fix but it seems like all support is doing is getting us off the phone with a false commitment it will be fixed or you get bounced around to multiple departments until you get hung up on. currently  i got to a customer support person in billing June Quinn would i Thought was going to help. she had me email all of the emails we had showing that services were to be disconnected and I sent a follow up email just to ask her to respond that she got them and have not heard back. I just want so me help to get this all straightened out and get my phone service turned back on. Yes the service was discontented even though we have been trying to get bill fix. 

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Official Employee

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45 Messages

2 months ago

Good morning user_696697.

 

We would be happy to help get this sorted out. Your satisfaction and confidence is always paramount. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

New Contributor

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2 Messages

1 month ago

did you ever get this straight i have been dealing with it since may and still can not get anyone...it takes hours to explain situation to multiple people 

Official Employee

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49 Messages

 

user_662627 Hello and thank you for reaching out via our Comcast Business Support Community. I'm so sorry to hear you've been dealing with persistent service and billing issues since May, and that it's taking hours to explain your situation repeatedly. That is absolutely not the experience we want for our customers. I understand how frustrating and time-consuming it is to be bounced around and feel like you can't get a clear resolution. I'd be happy to step in, review your account history, and work toward getting your situation straightened out immediately. To get started, please send a direct message. 

 

 

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.