Can’t change contact email for account

I left the company 3 years ago, but I am getting emails and calls now about an account. I am not the owner but was the previous contact person. I cannot change the contact email because they have another active account attached to the address. How can I get off this account?

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Comcast_Matthew

Official Employee

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22 Messages

1 hour ago

We can check if you are still an authorized user or listed on the account and delete your information. But if you are not on the account as an authorized person then we won't be able to access the account. Worst case you can contact the customer security assurance team for help at (888) 565-4329, but we'd be happy to check for you contact information on any accounts first. Please send us a direct message with your full name, the business name and the service address to get started.

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Comcast Business" to initiate a direct message.

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Customer Service

user_d412d3

Can’t change contact email for account

Comcast_Matthew