New Member
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1 Message
Cannot reach a representative
I have been attempting to reach a representative to remove and replace a modem on my account. I keep getting run in circles by the automated system. Keeps telling me to turn off my modem, turn it on, wait ten minutes and the like. I am not having a problem with my modem, I just need to remove the modem.
CC_Michelle
Official Employee
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526 Messages
5 years ago
Thanks so much for taking the time to reach out to us through our business forums. I am so very sorry to hear that you are having so much trouble reaching someone to assist you with removing the modem and adding in a new modem. I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number?
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dale_parsons
New Contributor
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1 Message
4 years ago
I spoke with Shamika Byrd several weeks ago.
My initial call was to report my internet service going in and out repeatedly over several months, this has been a reported issue for quite some time. I was transferred to a tech who informed me of my equipment having issues. I was then transferred to another department who told me my problems would be resolved if I updated my plan to a newer contract with higher internet speeds. I had agreed to both, however in the past several weeks no one has scheduled a service appointment to swap out the old equipment, and my contract has not been updated to a newer, faster service. My internet is still going out.... Is it normal to keep a longstanding customer on the phone for almost an hour then completely ignore the call? I would appreciate someone, doing something, anything, to resolve my slow internet issues.
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