Cannot get through to Customer Service / Technical Support

From the start ,I do want to say the 75 Mbps service delivers the kind of speed I was looking for. So on that score I am a very happy camper. Now it is time for me to be looking into the software components that are part of the plan I signed up for. I wanted to get some information on these products and some guidance so if I chose to use any of them, I would know how to properly implement them. I know from experience that if software is set up improperly from the getgo, it takes a lot of time and heart ache to get things made right. So I called the Customer Service phone number, and after a brief discussion with the representative I was transferred to tech support. This really surprised me as I expected some references to online materials that would contain most, if not all, of the descriptive and technical information I would need. But instead, as I noted, I was dumped into the tech support phone queue where I waited, and waited, and waited, and waited, and waited, and finally gave up. Business customers do not have the time to waste a half hour or hour or more just to get a customer service or tech support person on the phone. I really pity any Comcast Business customers that were completely down due to weather complications and somewhere waiting in this indeterminately long queue. Some doubtless had serious problems that needed rapid response as until their communications were restored, they were losing business. 24x7 support does NOT mean that at any time day or night you are welcome to call in and wait interminably in a phone queue. I do not expect as a business customer to have to wait an inordinate time to get some help. If that is what is going on, the support function is clearly seriously understaffed, and Comcast Internet can and should fix that problem immediately. Also, upon entering any phone queue, the absolute least that could and should be done would be to have the phone system tell the user that you are number "whatever" in the queue. But what is even better, and something that business users will appreciate, is to have calls answered by Comcast employees who get the basic facts down so they can triage the problem and route it accordingly. The business customer who is completely down is by rights more important to attend to promptly as opposed to someone having a minor problem with MS Outlook. This at least gives the business customer the feeling that he or she is being dealt with and treated as a person as opposed to repeatedly being infuriated by the endless repetitions of phone queue messages. So my very first call for customer and tech support help was not very satisfactory by any means. So if I can get some help it would certainly be a nice gesture. I ask that this message at least receive some attention and consideration.