Cannot cancel Comcast Business Ethernet — portal missing option, support unable to process cancellation [Edited]

Looking Glass Community Services (a nonprofit in Eugene, OR) is trying to cancel Comcast Business Ethernet at nine locations under account [Edited: "Personal Information"]. We have followed every prescribed Comcast cancellation channel in good faith and have been unable to complete the cancellation because Comcast's own systems block it.

Status:

- Two tickets opened ([Edited: "Personal Information"]). Neither resolved.

- "Manage Ethernet" option does not appear in our Business portal as Primary Manager with secondary authentication. Comcast billing rep called it a "backend issue."

- Disconnect request form blocks submission even fully authenticated.

- Retention specialist says cancellations can't be done by phone, only via the broken portal.

- Email notice delivered to our Enterprise Account Manager 4/22/2026.

- Formal escalation request for supervisor contact 4/23/2026 — no response.

- Formal written notice under MSA Article 5.1 (Termination for Convenience) sent USPS Certified Mail RRR + FedEx Overnight 4/24/2026 to VP Sales Operations and Cable Law Department, Philadelphia, per MSA Article 11.3. Effective Termination Date: May 25, 2026.

- FCC informal complaint filed 4/24/2026 (Ticket #[Edited: "Personal Information"]).

- BBB complaint filed 4/24/2026.

Service is month-to-month, no ETF exposure. We have already migrated to a competing fiber provider. We are paying for two fiber connections while Comcast prevents us from cancelling the one we no longer use — over $6,500/month, $200+/day in damages.

Looking for the Corporate Escalation Business Team or anyone on the social-care team with authority to actually execute this disconnect. Happy to provide all account details and supporting documentation in DM.