New Member
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1 Message
Cancellation of Comcast Service – Within 30-Day Trial Period
I am writing to formally request the cancellation of my Comcast services at [Edited: "Personal Information"]. The service was installed less than 30 days ago, and I am exercising my right to cancel within the trial period.
Today, I spent several hours attempting to link my new Comcast account—created after my recent move—with my existing mobile phone account. Despite multiple attempts and conversations with your representatives, this issue was not resolved. I was informed that the Mobile Department was unable to identify or locate my account, and no solution could be provided.
Due to this unresolved issue and the amount of time already spent trying to correct it, I have decided to cancel the service entirely.
Please confirm the cancellation in writing and advise if any equipment needs to be returned, along with the return instructions. I also expect confirmation that no early termination fees will be charged, as this cancellation is within the 30-day period.
Thank you for your attention to this matter.
Comcast_Kei
Official Employee
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47 Messages
20 days ago
@user_68800b Thanks for bringing your concerns to our attention. This is not the experience we want for any of our customers. Our team can assist you with your account concerns.
Can you please direct message me your first and last name along with your full service address so that I can resolve your concerns.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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