Cancellation ignored, continued billing, and collections — requesting resolution

I am giving Comcast one final opportunity to resolve a billing dispute that has dragged on for months despite repeated calls and attempts to cancel.

I stopped using the service in January and first tried to cancel in February. On my first call, I waited an hour to speak with someone before I had to hang up. I called again, reached a representative, and was told my service would be canceled. I also paid what I was told was the remaining balance, including charges for service I was no longer using.

Then another bill arrived.

When I called again, Comcast told me the cancellation required paperwork—something I had not been told when the representative agreed to cancel my service. I submitted the paperwork, but Comcast continued billing me during the two months it took to process it.

Months later, I received an email saying my service was being disconnected for nonpayment. I had already requested cancellation, submitted the required paperwork, and paid the balance I was told would settle the account. Now I have also received a collections call about charges I dispute.

The follow-up has been just as poor. I spent two hours being transferred from person to person without a resolution. When I called last Friday, I was told someone would contact me Monday. That did not happen. I am now being told a supervisor will contact me within 72 hours.

This is the worst customer service experience I have ever had. I should not have to spend months chasing Comcast to complete a cancellation its representative already agreed to process.

I am requesting that Comcast:

• Honor my original February cancellation request and remove all charges incurred after that cancellation should have taken effect.

• Remove any related late fees or collection fees.

• Recall any collection referral associated with the disputed charges.

• Confirm in writing that the account is closed with a zero balance and that no adverse credit reporting will result from these disputed charges.

I am posting here to give Comcast one final opportunity to correct this. If Comcast does not resolve it, I will file a formal complaint with the Massachusetts Attorney General’s Office and consider legal action.

Please have someone with the authority to correct the account contact me and provide a written resolution. Another promised callback is not a resolution.

Customer Ticket: CR278414643