New Member
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1 Message
Cancel services
I have been attempting to contact customer service since my business closed on June 28, 2026. I either get the AI runaround from a chat bot, no return call from a human agent as promised, or an outgoing voicemail saying I need to call at a different time. I no longer require Internet or phone services at my business. I have now been paying for 1.5 months of service that I haven't been using.
Comcast_Natalie
Official Employee
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11 Messages
2 days ago
Greetings, user_c0028c! We appreciate you taking the time to post on our Forum page. Our team is here to help with your recent experience by assisting with your cancellation request, Please send us a direct message with your full name, business name, and full address. Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Comcast Business".
5. As you type, a drop-down list will appear. Select "Comcast Business" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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