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3 Messages
Cancel Service
I run a small but growing startup in Palo Alto. I signed a 6 month lease for an office space and ordered Comcast internet service, sigining an installation form that said "Business Service Order Agreement". I did not read the fine print that it was a 2 year contract, and neither the customer service rep nor the installation technician ever mentioned that it was a 2 year contract.
When our 6 month lease was up, I called to cancel our service and Comcast refused, saying I had signed a 2-year contract. Pardon me? Why would I sign a 2 year contract for internet service on a 6-month lease? After haggling with me for 30 minutes, the rep finally said he could cancel the contract but it would cost me over $2k. That's ridiculous. We've moved into a co-working space in San Francisco which already has internet service, and furthermore I've moved overseas to drive our business as all our revenue is international.
It just makes no sense. I've never experienced a more deceptive approach to business. The tone and manner of the customer service rep lets me know this is a systematic approach to retaining customers at Comcast. Why not just provide a superior product and great customer service in order to retain customers? I hope my company never turns into this.
Can someone escalate this and solve my problem? Otherwise I'll be forced to file in small claims court.
PA_Business
Contributor
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20 Messages
9 years ago
On one hand, I can empathize with your plight and hopefully Comcast will reduce that $2k early termination fee.
On the other, you did sign the 2-year contract. That your office space lease was for 6 months--not Comcast's problem and it doesn't absolve you from the responsibility you took when you signed the Comcast contract. Do negotiate with Comcast to try to reduce the termination fee, but don't (threaten to) pursue the matter legally. IMHO, you have no leg to stand on and you will only lose more to legal fees. Chalk it up to lesson learned and next time, RTFP (read the fine print)!
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