New Member
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1 Message
Cancel my service
Hello,
I have called and contacted Xfinity since October to cancel my business service and landline phone but you did not cancel it. Now I was billed for another month. Please cancel immediately!!
Account [Edited: "Personal Information"]
address: [Edited: "Personal Information"].
Name: [Edited: "Personal Information"]
Landline phone [Edited: "Personal Information"]
Contact phone [Edited: "Personal Information"]
Email: [Edited: "Personal Information"]
Comcast_Jonathan
Official Employee
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15 Messages
8 months ago
Good afternoon user_e413fc we would be happy to assist you further.
To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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