Cancel Contract after 10 days

Signed a new 2 year contract on our account after our previous contract completed and we were month to month.

Unforeseen circumstances came up for our business and we no longer will be using that building or transferring service to a new location.

We are being charged $1300 cancellation fee and the rep had no interest in working to bring that number to a multiple-account, longer-time customer.

His concessional options were to suspend the account, but that does nothing for us because we aren’t going to be in that building anymore and we can guarantee that the new building owner will take service and do it within 90 days.  After 90 days he couldn’t tell me how much it would be but it would be “20 months of 23 months worth” so it’s just kicking the inevitable down the road.

We decided to cancel and pay the late fee.

I have also cancelled service at our two other locations, all 7+ years of service.  Bad customer service when working with a dedicated business.  We used the service for 10 days, Comcast didn’t need to do any upgrade or setup changes and didn’t need to send any service tech, but they weren’t willing to budge on collecting an easy $1,300 instead of meeting me in the middle and charging me a month or two for a cancellation fee.

With all 3 cancellations Comcast now has $2500+ and have lost 3 dedicated accounts.  Very disheartening to just be treated as a dollar amount instead of a customer.

Good day, Kevin [Edited: "Personal Information"]

[Edited: "Personal Information"]