Cable line cut by Gardener

Have no internet or cable TV. We were promised as a business customer we would receive immediate service. We work out of our home And need the cable repaired ASAP. Today!!

Responses

Comcast_Ken

Official Employee

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128 Messages

6 years ago

No worries. If you select my name, it'll take you to my profile page where you can click "send me a private message".

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Nelsonasc

Occasional Visitor

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5 Messages

6 years ago

Thank you. Don’t know how to send private message

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Nelsonasc

Occasional Visitor

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5 Messages

6 years ago

Ken I called the business department ticket #CR840923125. A tech was suppose to call me within 5-10 minutes and come repair it this morning. That was around 10:00 this morning. So far no one has called me. Please help. We work from home and are shut down!!

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Comcast_Ken

Official Employee

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128 Messages

6 years ago

Nelsonasc, Appreciate you taking the time to alert us about your service interruption due to the cut line. Let's get a tech out there to repair this. Please send me a private message with your full name, address, and phone number for help.

KenF

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Comcast_Ken

Official Employee

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128 Messages

6 years ago

Ken I called the business department ticket #CR840923125. A tech was support to call me within 5-10 minutes and come repair it this morning. That was around 10:00 this morning. So far no one has called me. Please help. We work from home and are shut down!!

Thanks for those details. I'll get on this and see what's going on with the appointment. Send me a private message for help!

KenF

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Nelsonasc

Occasional Visitor

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5 Messages

6 years ago

Ken I called the business department ticket #CR840923125. A tech was support to call me within 5-10 minutes and come repair it this morning. That was around 10:00 this morning. So far no one has called me. Please help. We work from home and are shut down!!

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Nelsonasc

Occasional Visitor

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5 Messages

6 years ago

Comcast Business is unreliable. Assured me someone would call and come out today! Nothing!! So disappointed!!

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Comcast_Ken

Official Employee

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128 Messages

6 years ago

Nelsonasc, I haven't heard back from you in private message. Please send me the missing account info there so I can help.

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