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New Member

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2 Messages

Thursday, November 10th, 2022 8:22 PM

business mobile

Our company recently switched over to Comcast Internet. We were told in order to get the mobile plan we  had to have business internet. No issue there, our internet was literally installed the next day. However, we've been dealing with sale representative Nadia H. out of New Hampshire. To say she has been a nightmare is quite an understatement. Nadia was provide with all of our mobile information needed to bring our phones over. After a week of the order not shipping, we were told the order was stuck in the system. Nadia was supposedly looking into it and not much changed. We then reached out to see what could be done to get the order shipped. At that point we were told the IMEI numbers were somehow stuck in their system and Nadia was to be working with the tech department to get them to remove all the numbers and re-enter the order. Next, we went to call the support number and over the course of a week spoke to three people who tried to help but couldn't. This all went on while Nadia ignored emails from us asking for an update. We are now more than A MONTH into this and still nothing has resolved. Nadia has stopped answering emails and calls. We've requested her manager's name and were told her manager was out and that the manager is the only one who can cancel the order. We are completely disgusted and want rid of all Comcast services. How is this acceptable?? We had Comcast residential for years and NEVER had an issue. 

Official Employee

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29 Messages

3 months ago

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. I would recommend reaching out to Comcast Business Mobile at  (844) 963-0206.

New Member

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2 Messages

@Comcast_Daryl​ thank you for responding. We've tried the mobile support line multiple times and no one has been able to help us. We've decided to take our business elsewhere. 

Official Employee

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13 Messages

@user_86e313 I am sorry for the frustrating experience you had with your Mobile account. Were they able to disconnect the account and transfer your phone numbers? I will make sure to pass along your feedback concerning your experience.