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Monday, March 20th, 2023 11:17 PM

Business class internet completely down for the past 6 days

We have been suffering from a service interruption for the past 6 days with no end in sight on when it will be resolved. The Expected Resolution has been "We are working on it" for the past 6 days. I opened a support ticket and it got closed without any resolution or comment on why it was closed.

Why is it taking this long for comcast to inform customers about an availability issue and when it expects it to be resolved ?

Official Employee


14 Messages

2 months ago

Hello @CNG, thanks for reaching out for help on our forums! I cannot even imagine how hard it must be for services being down that long! You've reached the right team of experts, and we can certainly assist with looking into this service issue. 


We have received your private message and look forward to assisting you.