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Billing issues after cancelling
Comcast are crooks. I called to cancel my contract at the end of July and asked if I had to pay anything; they told me I didn't owe a thing, yet now I'm getting a bill and they never cancelled my account. Now I have to wait 30 days for it to be cancelled. Can anyone point me in the right direction to file a complaint about this?
Comcast_Adrienne
Official Employee
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57 Messages
11 hours ago
Hey there, @user_7bb10e! Thank you so much for taking the time to reach out to us here on the Comcast Business Forums! I do apologize about the experience, it certainly is not what we want for our customers. With our Comcast Business contracts, it does require a 30-day notice to cancel the account, and I am very sorry you were not informed about that. I would be happy to document the feedback on our end. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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