New Member
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1 Message
Billing Help
Web site says: "we are ready to help and answer questions 24/7." When one asks to speak with a representative because question(s) remain, one hears (if you've made the mistake of calling on Saturday): "we're open for questions Monday thru Friday 7A to 9P.  In what universe does that translate to 24/7 assistance to answer billing questions?
CC_Jacob
Official Employee
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869 Messages
12 years ago
Hello drjoe welcome to the forum,
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I sincerely apologize if there has been any confusion with support hours. We do offer Comcast Business technical support 24/7 via 800-391-3000. If you are still having any billing or technical issues feel free to let us know.
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Genexxa
Problem solver
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41 Messages
12 years ago
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Hello I hope this message finds you well and living abundantly. Today, 10/25/2014 1515, someone from Comcast/Xfinity left a door hanger on my door, demanding payment.Â
Also, they did not leave a way to contact them, in that I do not have service. 🙂Â
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Leaving a telephone number to contact you does not make sense when you were the one to cut off service.Â
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The Xfinity representative did not leave a email address, snail mail address or even a last name.
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Please, have someone from the business office contact me as soon as possible.
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IN HIS SERVICE
Genexxa
National Evangelist
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CC_Jacob
Official Employee
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869 Messages
12 years ago
Hello Genexxa,
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I'm sorry to hear about this situation. Can you please send me a private message with your account number?
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