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Billing Escalation Request – Pricing Discrepancy and No Response
Hello,
I am a Comcast Business customer seeking assistance with a billing escalation. When I originally signed up, I agreed to service based on the pricing that was presented to me at the time. Since then, I have discovered Comcast Business advertising substantially lower pricing, yet my monthly charges have increased further. I previously attempted to address this concern via email and did not receive a response. I am requesting a review of:
• My current pricing versus currently advertised Comcast Business rates for comparable service
• The basis for the increases that have been applied to my account
• Whether any billing credits or other accommodations may be appropriate given the pricing discrepancy
I value the service and would prefer to remain a customer. However, I am struggling to understand why my account pricing appears to be materially different from what Comcast Business is currently offering. Could someone from the appropriate escalation or account review team please contact me to discuss this matter?
Thank you.
James
Comcast_Richard
Official Employee
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57 Messages
2 days ago
Hi there, @user_0196a6 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. We can most definitely look into your billing concerns. Please be assured you reached the right person to assist you. Please send us a Direct Message with your first and last name, your business name, account number along with your physical address.
To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Messaging” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Comcast Business" in the "To" line and select "Comcast Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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