Being ignored by Comcast Business Representative!!

[Edited: "Personal Information"] said he sent my service change request in nearly two weeks.My service level still hasn’t changed and he has went dark when I try email him.The level of service I’ve received from him has been abysmal.I need a rep for my area zip 24555 to reach out to me via email asap!!

Responses

CC_Zachary

Contributor

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15 Messages

2 years ago

@rdcamero I understand that you need to speak to someone about your account package. Please speak with one of my Business representatives by calling 1-800-391-3000. They will be able to discuss package options with you and send a new work order by email.

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user_f74692

New Contributor

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4 Messages

@Comcast_Zachary says no one is available until 8 am and I want my service un suspended now I paid the damn back bill I got proof I forgot to pay it last night I have lost so much time in three days i could sworn today was may 28 I am suffocating over here trying to take on everything basically alone and take on a mentally handicap 18 year old son who is also asthmatic and ptsd and has axiniety off the chain trying to pay all the bills do everything I sat down I swear just for a minute next thing I know it is 4 am and I am trying to push send after realizing I feel asleep in my computer chair and forgot to hit send payment to you all but then as I got the thank you for your payment I also got your account is suspended all in the same time now what?????

1 year ago

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user_f74692

New Contributor

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4 Messages

1 year ago

I got no answer on why was xfinity and Comcast both trying to pull money out of my account not once but 5 times in less than 10 minutes and then I paid you and you suspended me right away literally just said thank you for your payment then whammy you suspended me and now who knows if your going to turn in back on I have proof I screen shot every payment arrangement and all payments and all conversations and all bank statements and notifications so I can't be told basically on a very kind way that I am a liar

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Comcast_JamesC

Official Employee

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40 Messages

Greetings, @user_f74692! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues reaching someone from our billing team, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, business name, and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Comcast Business Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

1 year ago

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user_f74692

New Contributor

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4 Messages

I don't see any bell up top

1 year ago

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user_6c7bcb

New Contributor

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2 Messages

10 months ago

Same issue here, constantly losing internet and the tech couldn't figure it out. Tells me to call him, then pretends like he doesn't remember us. I have called and emailed my rep multiple times with no response. The call center is a mess, spent 20 mins to speak to someone. Yet they tried to talk me into business at my house and I am so glad I didn't waste my money! Get your act together Comcast!!!!!

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Comcast_JamesC

Official Employee

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40 Messages

Thank you for creating a post about this, @user_6c7bcb! I'm sorry to hear you're still having connection issues after having a technician out. Please feel free to send us a direct message with your full name, business name, and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Comcast Business" in the "To:" field. Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

10 months ago

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