Assistance with Comcast Business Account refunds

Hi, @user_dcf6a5,

How the refund is issued depends on the circumstances of the credit balance such as if you canceled your account and were not transferring. If applicable it could be refunded to the credit card used. If a refund attempt fails to process to the last payment method, it will then typically be submitted via check. 

As far as the account number starting with 8 we can look further into that, just keep in mind processes may be different if you have a multi location account compared to 1 standard location. 

Wow! That was amazingly fast and highly appreciated. SO much so that I need a minute to respond.

Ok to clarify for you would you be ok with me answering your questions via this post or a pm?

We can definitely discuss your account specifics via a private message, anything useful we can provide publicly after. I know it can be easier to look into your account specifically to provide more detailed information.

Go ahead and send us a private message and include your name, business name and address to get us started. 

In case you need the steps:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon or https://comca.st/32r1cqt

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

- As you are typing a drop-down list appears. Select "Comcast Business" from that list

- A "Comcast Business" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it