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Comcast_Jessie's profile
Administrator

Administrator

 • 

160 Messages

Wednesday, September 15th, 2021 10:29 PM

Closed

Assistance with Comcast Business Account misapplied payments

Does your Comcast Business account number begin with 9 or 7 and have a missing payment? Does it have a payment that is posted to your account in error? If you would like to inquire about a missing payment, a payment that needs to be moved to one of your other Comcast accounts or simply have the payment removed, please email CBARMGMT@comcast.com with the following information. If you do not wish to share your banking information via email, please feel free to call one of our agents at 1-888-485-8036. Please allow 4 business days for a response from one of our team members. Providing complete and accurate information below will ensure your request is processed timely and correctly.

Requested Information:

  • Full Account Name and Number
  • Payment amount and date
  • Payment information
    • Check: front and back copy of cashed check
    • ACH: Comcast bank account payment was remitted to and payment date
    • Credit Card: last 4 digits of card number and payment date
  • If payment was incorrectly posted; please provide payment amount and date

New Contributor

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1 Message

10 months ago

Hello, 

Highland Park Motors acct#[Edited: "Personal Information"]

 

Payment received 1/15/22 $724.90 made by credit card need more information we have never made a credit card payment all payments are made by check. For payment received 3/13/22 $725.90 need check number to verify that’s not the same payment received.

 

Thank you

Ana [Edited: "Personal Information"]

Accounts Payables

[Edited: "Personal Information"]

 

(edited)

Official Employee

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55 Messages

Hi there! Thanks for taking the time to reach out to us today! Our awesome digital care team has limited access when it comes to business billing. We recommend you call our billing dpeartment at 1-800-391-3000. They will be able to get you all the information you need in regard to your concern. Thank you! 

Official Employee

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159 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

New Contributor

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1 Message

9 months ago

[EDIT]

$82.95 paid 04/14/2022 by ck# [EDIT]

Payment was applied incorrect to wrong account listed below is the wrong account payment was applied to, please move payment to correct account number.

WRONG ACCT [EDIT] -payment needs to be moved to acct# [EDIT]

Ticket# [EDIT]

EDIT: It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review the Xfinity Business Support Forums Policy and Guidelines;

Please do your best to keep your identity and personal information safe. This includes:

  • Your full name 
  • Your telephone number
  • Your Physical/Mailing Address
  • Email addresses
  • Credit Card numbers
  • Account numbers
  • Other personally identifiable information

(edited)

Official Employee

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4 Messages

Hello and happy Friday @user_69dc14! Thank you for reaching out to us today. Our Digital Care Team has limited access when it comes to business billing. We recommend you call our billing department at 1-888-485-8036, which is the specific Billing Department that handles these concerns (listed by @Comcast_Jessie in the original post). They will be able to get you the assistance you need in regard to your concern. Thank you! 

(edited)