New Member
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1 Message
Acount closure
Hello,
We have a business account (internet & Voice edge) and have sent (electronically signed) agreement to close the Internet and Voice Edge account down, somewhere around mid April. Everytime I have called in, and I have called in no less than 5-7 times since then, as our account still shows active, I have been told that it will be cancelled. First, it was in 30 days and now I am being told it can take upto 60 days. All this while, our account remains active, we keep receving bills, and remidners that we are past due date etc. I have somewhat lost faith in the system now, as every time I call, I end up spending hour or so and I dont have time.
Can I please ask if someone onhere can help, pleasE?
Thanks
Comcast_ThomasC
Official Employee
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79 Messages
8 hours ago
Hello, @ispynothing
Could you please send our team a direct message with your full name, full address, and full account number? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Comcast Business" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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