Account Number confusion

Answering the question: Confusion warrants a refund on late fees.

If you fall into that trap then you're ignoring that this is a common problem that you believe you've already solved. This is not the case so expecting a refund would require capitulation. I wouldnt expect capitulation so you're alternative is to leverage an account change with a correction. It seems that the only way to get anything done with ones account is to buy something new which then gets their attention.

There is a deficit within the accounting/billing departments wherein you dont actually get anything done you just get a run around.

It is so bad I fear making any changes, additions or even attempting to correct anything.

Total up the late fees that you believe you've incurred, find the correct way to pay your account on time. Offer a compromise on how to recover your time and fees attempting to correct the mistake. Explain that you need to accomplish this and see what accounting/billing says and update the thread.

Question: Who's mistake is this, yours or theirs.

Greestrype Welcome to the forum,

I'm very sorry to hear that there was billing confusion that lead up to a late fee being posted. Can you please send me a private message with your account number so that we can investigate your issue?

Thank you

Greenstrype,

Thank you for the private message, the late fee has been removed which will reflect on your next billing statement.

Thank you for your patience.