New Contributor
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2 Messages
Account Closed, Still Being Charged
Our business account had to be closed due to loss of lease due to sale of the building. Our account is still being charged and your representatives on the phone say, "sorry, that's the way it is"...please advise why Comcast is trying to force us to pay a bill on an account that is closed, the router removed from the building and a building we are no longer in.
Comcast_Billie
Official Employee
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92 Messages
2 years ago
Hello and thank you for taking the time to reach out to us here on our Comcast Business forums. I'm truly sorry to hear that this has been your experience! What I recommend from here is contacting our Comcast Business Loyalty team that has the special access to all the best deals at 800-391-3000. Our Comcast Business Loyalty team is awesome and are a group of specialized individuals that are dedicated to providing solutions to billing concerns such as this
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user_0fa596
New Contributor
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2 Messages
2 years ago
Comcast Business Loyalty is the team that advised me, "sorry, that's the way it is".
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