About to begin month 5 of unresolved business voiceedge issues because I told them we are moving

On 11/14/2025 I called to change our billing address because we were moving our VOIP phones to a new location.  

On  11/19/2025 I was told to sign a new agreement.

Our move was completed on 12/5/2025 and everything was working correctly except our bill was still being sent to our previous address.  

Since 12/5/2025 more than 235 tickets have been created and this new agreement has been a complete disaster.  

I have lost access to the business voiceedge accounts for things like resetting voicemail passwords, call forwarding, hunt groups, etc.  

I am unable to link accounts in the portal, but I am able to contact customer service and have them open tickets.

I call technical support and create a ticket, which I am told has been escalated.

If or when I get a call back voicemail, or an email I am either told to call back to customer service or contact my sales person or project manager.  

The ticket is closed and no issues are resolved.  

My sales person hasn't returned my messages since I was handed off to my project manager.

My project manager left for vacation before our project was complete, but after sending us new equipment.

I haven't heard back from our project manager since.

Our accounts have been tangled up with another business (for a couple weeks when logged into our account it was under an account named Oregon State Lottery).

Latest ticket created was Monday after receiving a voicemail telling me that my issue was resolved and if I experienced another issue to call customer service.

Monday I was told that the ticket was escalated and I would hear back within 24 hours.

Today is Wednesday, well over 24 hours. 

I have heard nothing.

By the way none of the above include the issues we are having with our bill, which has now become 2 bills.

I will appreciate any advice anyone can offer to help resolve these issues and get this paperwork off my desk.